mainimage_retail

Growth Solutions for the Retail Industry

Manage all your orders from multiple sales channels in one convenient location. The supply chain and order fulfillment can all be managed seamlessly with integrations to all major shipping carriers, tax solutions, and payment processors. Use the built-in intelligence to ship from multiple warehouses, keep your stock levels at the optimal level, and have the system monitor vendor lead time to improve purchasing habits and keep backorders to a minimum. Managing your logistics has never been as easy as it is with Group FiO’s Intelligent Unified Commerce Platform.

FiO’s Customer Data Platform (CDP)

Group FiO’s iCRM offers intelligent solutions like CDP that will not only unify your customer profiles but will also provide you with all the order and marketing campaign data in one convenient location. CDP will also automatically segment your customers into economic, behavioral, and custom categories based upon purchasing habits, engagement data, and any demographic data made available. Stop working to gather your data, and instead let your data work for you with Group FiO’s CDP.

FiO’s Customer Engagement Platform (CEP) 

As part of the greater Group FiO’s iCRM solution, CEP will keep you in direct contact with your most valued customers. The intelligence behind CEP will identify and market to the customer segments that present the highest value. Whether its email/phone/SMS campaigns, e-Receipt, running a promotion with coupons or requesting a survey, CEP is a one-stop-shop for your client interactions. 

FiO’s Customer Service Platform (CSP)

A positive and personalized customer experience is key to ensuring your customers return for repeat business. How you deal with customer service requests can, therefore, make or break a return visit of patronage. Group FiO’s Customer Service Platform can transform a service request into a positive interaction with the customer, resulting in repeat purchases. More than just a simple ticketing system, CSP will intelligently manage service requests by providing a knowledge base accessible by the customer and CSR and assigning requests to proper resources. With a living, breathing knowledge base that is constantly growing, CSP is continually learning to become a more useful tool in the customer experience.

FiO’s Loyalty Management System (LMS)

A loyalty program can be a valuable way to market to your existing customers. That being said, simply throwing some coupons and points at your customer base is hardly an effective way of promoting repeat purchases. With Group FiO’s Loyalty Management System, you can create intelligent loyalty rewards that fall in line with your customer’s interests and your corporate culture, but it will keep them coming back for more. 

FiO’s Intelligent Unified Commerce (iUCP)

Manage all your orders from multiple sales channels in one convenient location. The supply chain and order fulfillment can all be managed seamlessly with integrations to all major shipping carriers, tax solutions, and payment processors. Use the built-in intelligence to ship from multiple warehouses, keep your stock levels at the optimal level, and have the system monitor vendor lead time to improve purchasing habits and keep backorders to a minimum. Managing your logistics has never been as easy as it is with Group FiO’s Intelligent Unified Commerce Platform.

Retail_sideimg